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05/25/2018

AVANGRID Companies Warn Customers About Ongoing Scams

AVANGRID Companies Warn Customers About Ongoing Scams

ORANGE, CT — Friday, May 25, 2018 — AVANGRID, Inc. (NYSE: AGR) and its companies in New York and New England are urging customers to be wary of scammers posing as representatives of trusted energy companies.

AVANGRID and its subsidiaries have received multiple reports of scammers threatening to disconnect gas or electric service unless the customer makes an immediate payment over the phone using a prepaid debit card. While most customers recognize these calls as scams, a small number have been persuaded to make payments.

It’s an old swindle with some new twists. Caller ID may show the call is coming from the utility. In some cases, the perpetrators seem to have specific knowledge about the customers they’re calling. They may even provide a callback number with a recorded greeting similar to the energy company’s customer service line.

Typically, the caller informs the customer that a crew is on the way to shut off service unless an immediate payment is made. The perpetrators may tell the customer that the company had not received a recent payment or incorrectly processed a payment, so the customer must pay again. The scammer often demands the victim purchase a prepaid debit card (“Green Dot” is a common brand) to make the payment. This is a sure sign of a scam.

Perpetrators often target commercial establishments such as restaurants, sandwich shops, or markets shortly before their busiest lunch or dinner periods. However, residential customers have also reported receiving calls.

Customers should verify all information before making payments over the phone, and should recognize the red flags:

  • It doesn’t add up: AVANGRID companies don’t call customers for payment if the account is in good standing.
  • Timing and urgency: If a customer falls behind on payments, customers will receive a notice with a specific disconnection date, and will have an opportunity to pay or enter a payment arrangement before disconnection. AVANGRID’s companies do not disconnect service on Fridays, weekends, state holidays, or any time the Customer Care Center is closed.
  • Demanding a specific form of payment: AVANGRID companies accept a variety payment types, including credit cards, bank transfers and more. If a caller insists on payment via a prepaid debit card — especially a specific brand of prepaid card — it is a scam

Here are steps customers can take to protect themselves:

  • Check account status. Creating an online profile at the company’s website is a quick way to check account status. Or, call the company’s Customer Care Center at the number found on the bill or the company’s website. (Do not use callback numbers provided by unsolicited callers.) Representatives can verify account status and work with customers to resolve any issues.
  • Check ID. Employees of all AVANGRID companies carry company-issued IDs. Ask for ID from any in-person visitor and call the company to verify their identity and nature of their business. Use the number on the company’s bill or website. Our employees are happy to comply with an identity verification request.
  • Protect personal information. Customers should never share personal or financial information, including outstanding balances, without first verifying whom they’re speaking with.
  • Collect evidence. Customers who suspect a scam are urged to get the name and number from caller ID, if available, write down any call-back number provided, and take notes on what the caller said. This will help investigators work with authorities to shut down the scam.
  • Report it. Customers should report the scam to the utility, local law enforcement, and the Federal Trade Commission (http://www.ftc.gov/). This will help authorities shut down scams and prosecute the scammers.
  • Enroll in AutoPay. The amount due is automatically deducted from a bank account each month, so customers will have no concerns about an outstanding balance. More information on this payment option is available on the company’s website. 

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About Avangrid

About Avangrid: Avangrid, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $44 billion in assets and operations in 24 U.S. states, Avangrid has two primary lines of business: networks and renewables. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its renewables business, Avangrid owns and operates a portfolio of renewable energy generation facilities across the United States. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital in 2021, 2022, 2023 and 2024 as one of the JUST 100 companies – a ranking of America’s best corporate citizens. In 2024, Avangrid ranked first among utilities and 12 overall. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2024 for the sixth consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.

 

About Iberdrola: Iberdrola is one of the world's biggest energy companies and a leader in renewables, spearheading the energy transition to a low carbon economy. The group supplies energy to almost 100 million people in dozens of countries. With a focus on renewable energy, smart networks and smart solutions for customers, Iberdrola’s main markets include Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia. The company is also present in growth markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others.

With a workforce of nearly 40,000 and assets in excess of €141.7 billion, across the world, Iberdrola helps to support 400,000 jobs across its supply chain, with annual procurement of €12.2 billion. A benchmark in the fight against climate change, Iberdrola has invested more than €130 billion over the past two decades to help build a sustainable energy model, based on sound environmental, social and governance (ESG) principles.

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