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AVANGRID Announces New In-Person Payment System for Connecticut and Massachusetts Companies

AVANGRID Announces New In-Person Payment System for Connecticut and Massachusetts Companies


ORANGE, Connecticut — December 20, 2017 — AVANGRID, Inc. (NYSE: AGR), a diversified U.S. energy company, has contracted with Western Union, a leader in global payment services, to provide a walk-in payment option for consumers in Connecticut and Massachusetts who want to pay in cash.

Customers of United Illuminating (UI), Southern Connecticut Gas (SCG), Connecticut Natural Gas (CNG) and Berkshire Gas of Massachusetts can pay bills at Western Union® Agent locations, effective immediately.

“We know that when customers do business with us, they prefer to have options that provide payment flexibility and suit their personal and financial needs,” said Bill Reis, AVANGRID’s vice president of Customer Care for Connecticut and Massachusetts. “We believe this offering will result in an improved experience for those customers who choose to pay their bills in-person.”

Customers of UI, SCG and Berkshire Gas will be able to make payments at Western Union agent locations, which can be found by visiting or calling 800-325-6000 for a complete listing. CNG customers will initially be able to pay at select locations; consumers can visit, select “Customer Care” and choose “Payment Agents” to find these locations.

Reis said UI, SCG, CNG and Berkshire Gas are also committed to offering various payment options that suit customers’ individual needs, all of which can be found on the companies’ websites.

“A good place to start is by visiting your company online and registering for My Account,” Reis said. “It’s free to register, and when you join, you can sign up for paper-free electronic billing, and also schedule automated payments direct from the account of your choice — so you’ll never worry about missing another payment. You can also set up email and text alerts to let you know when a bill is ready or when your usage exceeds a specified amount.”

Reis added: “Customers who want to dig deeper into their billing and usage can find historic data and analytical tools, and even set up an energy profile that can suggest ways to save money and energy.”

About Avangrid

About Avangrid: Avangrid, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $44 billion in assets and operations in 24 U.S. states, Avangrid has two primary lines of business: networks and renewables. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its renewables business, Avangrid owns and operates a portfolio of renewable energy generation facilities across the United States. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital in 2021, 2022, 2023 and 2024 as one of the JUST 100 companies – a ranking of America’s best corporate citizens. In 2024, Avangrid ranked first among utilities and 12 overall. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2024 for the sixth consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit


About Iberdrola: Iberdrola is one of the world's biggest energy companies and a leader in renewables, spearheading the energy transition to a low carbon economy. The group supplies energy to almost 100 million people in dozens of countries. With a focus on renewable energy, smart networks and smart solutions for customers, Iberdrola’s main markets include Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia. The company is also present in growth markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others.

With a workforce of nearly 40,000 and assets in excess of €141.7 billion, across the world, Iberdrola helps to support 400,000 jobs across its supply chain, with annual procurement of €12.2 billion. A benchmark in the fight against climate change, Iberdrola has invested more than €130 billion over the past two decades to help build a sustainable energy model, based on sound environmental, social and governance (ESG) principles.

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