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NYSEG Provides Customers With Gas Safety Tips

NYSEG Provides Customers With Gas Safety Tips

BINGHAMTON, NY — September 20, 2018 — NYSEG, a subsidiary of AVANGRID, Inc. (NYSE: AGR), wants to remind customers to rely on their senses when detecting a natural gas leak. It’s important for customers to know the warning signs to protect themselves, their families, homes and businesses. If undetected, gas leaks can put people’s lives in danger, cause significant and costly damage, and can interrupt essential utility service.

A natural gas leak is usually recognized by smell, sight, or sound.

Smell: If customers smell natural gas they should immediately, get up, get out and call for help from a neighbor’s phone. Natural gas is colorless and odorless. For safety, a distinctive sulfur-like odor, similar to rotten eggs, is added so that customers can recognize it quickly.

Sight: A white cloud, mist, fog, bubbles in standing water or blowing dust is also a warning sign of a gas leak. Customers may also see vegetation that appears to be dead or dying for no apparent reason.

Sound: A gas leak is usually detected by hearing an unusual noise like roaring, hissing, or whistling.

NYSEG offers these few examples on what customers should do if they suspect a natural gas leak:

  • Get up, get out, and get away! Then immediately call NYSEG at 800.572.1121 from a safe location
  • Do not smoke or operate electrical switches or appliances. These items may produce a spark that might ignite the natural gas and cause an explosion
  • Do not assume someone else will report the condition
  • Provide the exact location, including cross streets
  • Let us know if sewer construction or digging activities are going on in the area


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About Avangrid

About Avangrid: Avangrid, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $44 billion in assets and operations in 24 U.S. states, Avangrid has two primary lines of business: networks and renewables. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its renewables business, Avangrid owns and operates a portfolio of renewable energy generation facilities across the United States. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital in 2021, 2022, 2023 and 2024 as one of the JUST 100 companies – a ranking of America’s best corporate citizens. In 2024, Avangrid ranked first among utilities and 12 overall. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2024 for the sixth consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit


About Iberdrola: Iberdrola is one of the world's biggest energy companies and a leader in renewables, spearheading the energy transition to a low carbon economy. The group supplies energy to almost 100 million people in dozens of countries. With a focus on renewable energy, smart networks and smart solutions for customers, Iberdrola’s main markets include Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia. The company is also present in growth markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others.

With a workforce of nearly 40,000 and assets in excess of €141.7 billion, across the world, Iberdrola helps to support 400,000 jobs across its supply chain, with annual procurement of €12.2 billion. A benchmark in the fight against climate change, Iberdrola has invested more than €130 billion over the past two decades to help build a sustainable energy model, based on sound environmental, social and governance (ESG) principles.

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